In general, Users are the accounts created for yourself and anyone contributing content to your platform and of whom has backend access. Conversely, Subscribers are the accounts of individuals that you want to receive your uConnect emails and these accounts store the subscriber preferences (or tags) of those individuals so you know who should receive certain content (example: if a subscriber signed up to receive information about your Accounting career community, you could email anyone with that corresponding career community tag and send them information). Let's dive in deeper.

Users are the accounts created under Manage>Users>Add New, and each user type has different permission levels associated with them related to admin capabilities.

User Types:

Unlike typical subscribers who can only customize their preferences, certain users types such as Student Staff, Staff, and Admin user types all have higher levels of permissions and varying levels of access to different areas of the platform and adding/editing/deleting content. Learn more here!

In contrast, you can gain Subscribers in three ways. The first is through organic user sign-ups, the second is through an automated integration (SIS) with your institution's user data system, and the third is through submitting a subscriber list to the uConnect team. Most of the time, Subscribers are created through a manual upload in our secure form here that a member of the uConnect team completes on your behalf or through setting up a Student Information Sync (SIS) with uConnect.

In the case where Single Sign On (SSO) is enabled, when visitors log into their uConnect platform using their institutional credentials, a user account is created for that visitor. When the visitor logs in using their institutional credentials and they don't sign up for alerts or set their preferences, you cannot see them from the admin view in Engage > Subscribers. On the other hand, any visitor who has logged in using SSO AND has signed up for alerts and set their preferences, their accounts will show up under Engage > Subscribers.

Sometimes, there may be many more subscribers than users because either a) there was a manual upload or a SIS (student information sync) is set up, or b) students are logging in through SSO. To completely remove a user, you should delete any existing accounts, and in cases where there are duplicates, those user accounts should also be merged.

If you still need help, please submit a support request here

​