If you've discovered an issue that requires remediation, file an accessibility ticket instead of a general support ticket so that we can route your issue to the right team members.
Accessibility Remediation Process
Check our accessibility resources first
Visit our Accessibility Hub for helpful resources, including common solutions and determining who is responsible for remediation. If the issue is out of your control, move on to the next step.
File a thorough ticket for each issue
Each issue should be listed in its own ticket so that we can prioritize impactful defects.
To help us remediate your issue promptly, please provide as much extra context as possible. The accessibility report form includes a few extra fields, such as detailed information about the affected browser, operating system, or screen reader software. You can also optionally include screenshots (annotations welcome!).
Await remediation
uConnect's Support and Client Success teams will evaluate your ticket. In many cases, they can make changes or provide guidance on a solution. If not, your ticket will be escalated to the Engineering team and assigned to an accessibility specialist. We've created an internal tool to measure the impact of each issue, which we use to prioritize any defects that create a barrier to access. We'll keep you updated on the status of your issue and let you know when your ticket has been completed.