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Onboarding FAQs

Please use this guide as a quick reference for your How-To questions and needs during your Onboarding Phase!

Christina Butler avatar
Written by Christina Butler
Updated over 2 months ago

Within uConnect platforms you will start to hear language and terms that may be unfamiliar to you. Please use this guide as a quick reference for your How-To questions and needs during your Onboarding Phase. This resource will be particularly helpful as you start to create and tag content in your platform.

What are the basic elements that uConnect platforms are built upon?

  • uConnect platforms are built on the foundation of the Three C’s: Communities, Content Types, and Content Categories.

What are the differences between Communities, Content Types and Content Categories?

  • Communities are a topic that organizes curated content of that topic in one place. (Examples: Career Pathways such as Education or Health Professions, Build Career Skills such as Create a Resume, or Stakeholders such as Employers and Alumni). If you have different types of content on a particular topic it should be created as a Community.

  • Content Types are the different modules offered in uConnect platforms (Examples: Resources, Jobs, Events, Employers, Resources, Classes, Organizations, Blogs, People, Organizations, Experiences and Videos).

  • Content Categories act as filters in the platform to further curate and organize the content in your platform. Every Content Type will have a different set of Content Categories. For example, Jobs can include Full Time, Part Time, On-Campus and Internship as their Content Categories. Resources might feature How-to’s & Support Guides, Online Tools, and Resume Templates as their Content Categories.

How do I best utilize Content Categories?

  • Be intentional with tagging so that the content is curated in the Communities, allowing the Content Categories to act as filters and display the content users are seeking out. Content Categories can also be used to feature a singular Content Category in a widget. For example the category ‘Online Tools’ in Resources can have it’s own widget to showcase tools like Handshake, LinkedIn, Big Interview etc, separated out from How-to’s & Support Guides, Resume Templates, and the other Resource categories.

Where does the content tagged to the Resource Category ‘Student Highlighted Resources’ appear?

  • Content with this tag will appear in your ‘Student’ stakeholder community. This enables you to highlight specific resources for Students that are in high-demand. Otherwise all Resources tagged to Students would appear in this community.

How do I tag a piece of content to appear in the correct Community?

  • At uConnect we recommend to tag to three places we like to call the Who, What, What’s?

    • Who is the content intended for? Here you will tag a Stakeholder (Students, Alumni etc)

    • What is the Content Category? Depending on the Content Type you are publishing you will have different Content Categories to choose from. For example if you are publishing an Organization the common categories are Student Clubs, Professional Associations, and Academic Fraternities/Sororities. You must select a Content Category for the content you are publishing to appear on the front end of your platform.

    • What other Community does this apply to? Most pieces of content will fall in line with another Career Pathway, Skill Building, or Affinity/Identity Community to tag. If it does not, you do not need to tag a 3rd place just for the sake of tagging. As an example, some resources for Employers and Faculty & Staff may not have three obvious tags. When in doubt it is best not to over-tag, and that will ensure your communities stay curated with the content tagged, making it easier for users to find what they are searching for.

What is a Page in uConnect?

  • Pages are best used to show static content that does not need to be updated often, and will only need to live in your uConnect platform in one place. Examples of Pages in uConnect platforms would be a Staff Page or FAQ Page. Pages cannot pull into widgets, so if you need this content to be displayed in more that one place it should most likely be created as a Resource. Learn more about Pages in our article collection.

What is a widget?

  • A widget is configured by a uConnect team member to showcase one or multiple Content Categories in one grouping in a Community or Page. Widgets cannot pull two different types of content into one widget (i.e. Full Time (Job Category) and Resume Templates (Resource Category) into one grouping). Learn more about widgets in this article!

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