Submit subscriber lists

To ensure that the right people are always receiving content, submit or update your subscriber lists.

Alli Pierpont avatar
Written by Alli Pierpont
Updated over a week ago

In your uConnect platform, you can gain subscribers in three ways. The first is through organic user signups, the second is through an automated integration (SIS) with your institution's user data system, and the third is through submitting a subscriber list to the uConnect team.

Ensuring that you have an accurate list of subscribers in your platform is one of the best ways to maintain high levels of engagement with your platform. An accurate subscriber list means that you can send relevant, one-off custom emails to your stakeholders or enable automated alerts so that they are regularly receiving the best content for them direct to their inbox. We recommend updating your subscriber lists each semester to keep this information up-to-date.

Read on to learn how to format and submit a subscriber list!

1. Create your file of subscribers that you'd like to be sure are included in your uConnect platform, or that you have updated information for. This file will need to be in csv, xls, or xlsx format. 

2. Add the required information for each subscriber type that you are submitting. The minimum information required for each user type is as follows. Each item must be in its own column.

  • Students: First name, Last name, email address, SSO ID (if you have it integrated with your uConnect platform)

  • Alumni: First name, last name, email address, SSO ID (if you have it integrated with your uConnect platform + Alumni have a unique ID)

  • All other User Types: First name, last name, email address

Note: If you are submitting multiple user types for upload, they must be submitted in different spreadsheets in order for our team to properly upload them.

3. Pre-tag your subscribers, to curate further. For any subscriber type, you have the option to use tags to pre-subscribe stakeholders to certain Communities. Pre-subscribing your users based on information that you already have for them can allow you to communicate with them in a more individualized, tailored way.

To have a subscriber be pre-tagged, any tags will need to be included in a unique column. For example, if you would like to pre-subscribe a set of students to Career Communities, you should create a Career Communities column. To see your full tagging options, navigate to Manage > Communities in the back end of your platform. The headers there are your Community groups. When you click on the header, you will see the tags that belong to this Community group. These are all options for you to assign to imported subscribers!

Within your spreadsheet, in the column for a given Community Group, you can note if one student who is a pre-med major should be pre-subscribed to 'Healthcare' by noting 'Healthcare' in their row of user information. It is not required that every subscriber have information in this column if you would only like to pre-subscribe certain users. If there are multiple Communities that you would like to subscribe someone to within the same Community Group, those can be separated by semicolons.

If you would like to pre-subscribe someone to a Community in a different Community Group (for example, maybe they have expressed specific interest to your office in learning more about resume-building, so you would like to subscribe them to one of your Career Skill Communities), please be sure that this information is included in a different column.

4. Submit your subscriber list using the below button and our team will get the information uploaded for you! Please expect about a two week timeline for your subscriber list to be uploaded after it is submitted.

Note: If a profile already exists for a user and their email is included in a new or updated contact list, their profile will not be deleted or duplicated.  Only new tags will be added to the existing profile.

Wondering what happens to your contact lists at the end of the school year? This article explains it all. 

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