In certain scenarios, it may be helpful for admin to update a user's role permission. For example, if you have a student staff member whose internship ended with the career center, you can switch them back to a regular subscriber on uConnect.
To change a user's role permission, admin should follow steps below:
Navigate to the backend of your platform's dashboard and click on 'Engage' > Subscribers (CRM)
Search for the user whose role you want to update and hover over their name to select 'Edit'
Scroll down to the 'Role' field and select 'Subscriber'
Make sure to click the 'Update' button at the bottom of the page
Next, direct a student or user to follow the steps below:
Log into the uConnect platform
From the dropdown in the upper-right hand corner of the page, where it says 'Welcome [Name]', select 'Edit My Profile' as highlighted below.
From here, the user will be automatically directed to update their Subscriber preferences, and the process is complete.