The answer is yes! You are likely encountering this scenario with your student data so we'll use that context for this article but the same process applies to any uConnect user account.
If a student ends up with more than one uConnect account (for example, one under a NetID email and another under a personal or alias email), our team can manually merge them so that the student effectively has one active account going forward.
Because this process can impact login behavior and permissions, it isn’t self‑service today and needs to be done carefully.
How merging works (at a high level)
When we merge duplicate accounts, we:
Identify the “primary” account
Usually this is the account that:
The student is actually using to log in (via SSO or email verification), and/or
Has the correct role/permissions and profile content.
Move necessary data from the secondary account(s)
We preserve important information tied to the account we’re keeping (the primary), and ensure the “extra” account won’t be used going forward.'
Retire the duplicate account
The duplicate account is removed so that the student’s future logins are all associated with a single, correct profile.
What you should do if you find duplicate student accounts
If you’re a uConnect admin and you discover that a student has multiple accounts (for example, when granting admin/student‑staff access, or when a student reports issues accessing their profile):
Confirm which account the student is actually using to log in
Ask the student to:
Log into your uConnect site
Go to “Edit My Profile” at your-site-url/account/
Share what they see for Username and Email on that page
Identify the duplicate account(s)
In your admin dashboard, look under Manage > Users and search by:
Name
Email variations (NetID, alias, personal)
Note which account should be the “primary” one.
Contact uConnect support
The URL or email/username of the account you want to keep
The URL(s) or email(s)/username(s) of the account(s) to merge into it
Our team will complete the merge for you and confirm once it’s done.
Can we “link” multiple emails to a single student account?
In practice, merging is how we ensure there is a single account per student. From the student’s perspective, once the merge is complete:
They’ll log in the same way they do today (usually via SSO or their preferred email), and
Their activity and permissions will be tied to one unified profile in uConnect.
If you’re planning changes to how your institution sends identifiers or emails (for example, via SSO or SIS), let us know so we can help design the setup that minimizes duplicate accounts.