Some context:

Once an integration is set up on uConnect, new content from your integration source will feed in during the time of the next sync, which occurs once a day. Due to this, if you add, for example, a new event in Handshake, it may take until the next day to sync into your uConnect platform.

When adding new content to an integration source, please keep in mind that if you don’t see it pull into uConnect immediately, that doesn’t mean something is broken. However, below we’ll review the steps you can take when noticing if a piece of content hasn’t fed into your uConnect system after multiple days.

Step one: confirm the credentials provided to uConnect for your integration are still accurate, and any feeds created are set to public access.

Sometimes after having an integration set up for a while, there may be changes to the base URL that is plugged into your uConnect platform for that integration. It’s possible that your institution may have changed a URL, created a different feed to pull information from, or has updated credentials. Please take a couple minutes to review your current integration credentials, and notify Support if any changes have been made. Please note that with some integrations, for example Handshake, feeds also need to be set to ‘public access’ in order for them to be readable.

Step two: confirm you’re not seeing an error with the integration in question

If you navigate to Manage>uConnect Bridge in your uConnect instance, a list of integrations will appear. An ‘error’ message will pop up if there are any known errors with an active integration. If you happen to see an error message, please contact our support team for assistance.

Step three: confirm the event, job, profile, or content you’re looking for did not land in a trash or pending bucket

After you’ve clicked on a specific content type from under the ‘Publish’ tab of your uConnect platform, you’ll find often times that there will be tabs like the below on a piece of content, indicating what is ‘published’, is in ‘pending’ status, has landed in the ‘trash’ section, etc.

We recommend when looking for a piece of content, to check each tab to confirm an event, job, etc. has not landed in one of these sections. If you’re unsure of why content may have landed there, contact our Support Team for assistance.

Step four: if you’re seeing a piece of content pulled in under the ‘Publish’ tab, confirm the content you’re looking for has been tagged to a Community page so that it appears on the front end

Sometimes, you may not see, for example, an event pull into the front end of your platform right away. It could be that under the ‘Publish’ tab, that event may need to be tagged to the Community you’re hoping to have it appear on. We recommend confirming your piece of content is first tagged to where you’re hoping for it to display on the front end before reaching out to Support.