How to Work with uConnect on Accessibility (No Overlays)
This article explains how to work with uConnect to meet accessibility standards and how to approach third‑party accessibility vendors. It describes uConnect’s guidance on overlay tools and practical next steps for coordinating with our team.
Why uConnect does not support accessibility overlay tools
- uConnect does not install overlay/“accessibility widget” tools (for example, accessiBe) on the platform.
- Overlay tools can conflict with platform features. Specifically, they often inject a floating button and additional UI elements that may interfere with built‑in functionality such as AI Search.
- Overlay tools can make accessibility worse rather than better. They are widely criticized by accessibility experts for masking underlying issues instead of remediating them.
- Overlay tools can interfere with assistive technologies, including screen readers.
- Overlay tools may produce misleading or false‑positive results (for example, flagging items as “missing” when those items were intentionally and correctly omitted per accessibility best practices).
How to collaborate with uConnect on accessibility
-
Review self‑service resources
- Use the available product guides and knowledge resources in our Accessibility Hub to review platform accessibility features and recommended practices.
-
Open a support ticket to engage uConnect
- If you plan to evaluate or implement accessibility changes, open a ticket with uConnect Support so we can advise on feasible options and next steps.
-
Coordinate with uConnect Support before adding third‑party code
- Before attempting to add any external scripts or widgets to the platform, consult with uConnect Product/Support. uConnect evaluates what is possible and will confirm whether particular vendor scripts are compatible with the platform.
-
Use community resources
- Engage with the uConnect Career Everywhere Community to discuss accessibility approaches with other users and learn from shared experiences.
Practical guidance when working with third‑party vendors
- Do not deploy overlay/widget tools on the platform. uConnect recommends against them for the reasons above.
- If you’re using a third‑party scanner or accessibility assessment tool, share scan results with uConnect Support so we can review and advise on how to address findings within the platform.
- Prioritize fixes that address underlying accessibility issues rather than relying on overlays that attempt to "mask" problems.
Troubleshooting and next steps
- If a third‑party accessibility scan reports issues:
- Share the scan results with uConnect Support via a support ticket.
- Work with uConnect Support to validate findings and determine remediation that aligns with platform architecture and accessibility best practices.
- If you are unsure whether a vendor script is compatible, do not install it. Contact uConnect Support first to avoid conflicts with platform features and assistive technologies.
Conclusion
uConnect recommends addressing accessibility by remediating underlying issues and coordinating directly with Support and Product rather than installing overlay tools. Use self‑service guides, open a support ticket to share scan results, and engage the uConnect Community to plan compliant, platform‑compatible remediation.