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Updating your public URL post launch

What should I know before requesting a URL change?

Changing your uConnect public URL requires scheduled downtime, coordination between your IT team and uConnect Customer Support, and approximately 4 hours from start to finish. Organizations using Single Sign-On (SSO) will need one additional configuration change.

Changing the public URL of your uConnect platform does require some scheduled downtime to complete. This work involves an initial change by your institution's IT team, with guidance provided by uConnect's Customer Support Engineer once connected with the appropriate IT lead and a URL is selected. uConnect will then work to complete the remaining updates and ensure your new domain is taken live.

While the technical work usually takes less than an hour to complete, there are multiple moving parts involved with these changes. We recommend planning around 4 hours from start to finish to ensure all technical changes are made without issue and can be confirmed by both sides.

Note: If your organization uses Single Sign-On (SSO), the client's IT team will need to make one additional configuration change to ensure SSO continues to function after the URL update.

How do I request a URL change?

  1. Fill out our general inquiry form to request a URL change, including all details about the new domain.

  2. Propose at least two to three scheduling windows, each with a minimum of 4 hours of downtime available to process the change.

  3. Provide the name and email address of IT personnel from your organization who will be available for technical coordination during the change window.

Once a time is confirmed by your team and uConnect, the URL change will proceed in the following order:

  1. Your institution's IT team initiates the DNS changes for the new domain.

  2. uConnect's Customer Support Engineer completes the remaining platform-side updates and brings the new domain live.

  3. If Single Sign-On is enabled: Your IT team updates the SSO configuration with the new SP Metadata to restore SSO functionality.

  4. Both teams confirm the new domain is live and functioning correctly.

Which IT personnel need to be available during the change window?

  • Platform URL Update — Systems or Networking personnel able to submit internal DNS changes.

  • If Single Sign-On is enabled — Systems or Identity Management personnel who can process updated SP Metadata.

Additional Note: This time window does not include any additional branding or visual changes that may be required following a URL change. If you anticipate branding updates or modifications to major visual elements, please communicate those needs in advance so we can schedule the appropriate resources.