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Updating your public URL post launch

Considerations When Requesting a URL Change

Changing the public URL/Domain of a uConnect client site does require some scheduled downtime to complete. This work involves an initial change by the client’s IT team, that uConnect's Customer Support Engineer can provide guidance on once connected with the appropriate IT lead and a URL is selected. uConnect will then work to complete the remaining updates and ensure your new domain is taken live.

While the technical work usually takes less than an hour to complete, there are multiple moving parts involved with these changes. We recommend planning around 4 hours from start to finish to ensure all technical changes are made without issue and can be confirmed by both sides.

Note: If your organization uses Single Sign-On (SSO), the client's IT team will need to make one additional configuration change to ensure SSO continues to function after the URL update.

To Request a URL Change

  • Please fill out our general inquiry form to request a URL change, including all details about the new domain.

  • Be able to provide a few times with at least a 4-hour downtime window is available to process the change.

  • Provide contact information for IT personnel from your organization who will be available via email for any technical coordination needed during the change window.

Once a time is agreed upon by both sides, uConnect technical personnel will be available to complete the follow-up work following the DNS changes being initiated by the client's IT teams. See below for information on which IT personnel should be available to assist with the change.

Client IT Personnel Needed:

  • Platform URL Update - Systems or Networking personnel able to submit internal DNS changes

  • If Single Sign-On is enabled - Systems or Identity Management personnel who can process updated SP Metadata

Additional Note: This time window does not include any additional branding or visual changes that may be required following a URL change. If you anticipate branding updates or modifications to major visual elements, please communicate those needs in advance so we can schedule the appropriate resources.