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How to Manage uConnect–Symplicity Synchronization

Summary:

This article explains practical steps you can take to manage integration and synchronization between uConnect and Symplicity, including how to refresh data and resolve field-mapping issues.

Refreshing data:

  • If you notice you're not seeing a job/event pull in from your Symlpicity integration yet, request a refresh of the Symplicity connection by opening a support ticket with the uConnect team. The refresh will attempt to update site content with the latest Symplicity changes.
  • If a refresh does not produce the expected updates, a uConnect team member will assist in helping to troubleshoot with you further.

Verify field mapping:

  • Confirm with a Support team member which Symplicity fields are being mapped to uConnect. When similarly named fields exist in Symplicity, it's important to ensure the integration maps the correct one. Example guidance:
    • Make sure uConnect maps the exact "Preferred Class Level" field (not a similarly named "Degree Level > Preferred Class Level").

Exclude specific job sources from the API feed:

  • It is possible to request exclusion of jobs with a particular Symplicity source (for example, jobs labeled "Symplicity Recruit") from the integration feed. This requires coordination with a Support team member to implement the exclusion at the API/feed level.

Conclusion:

To manage uConnect–Symplicity synchronization effectively: request that uConnect starts with a refresh and verifies precise field mappings. The uConnect Support Team is here to help support you with any questions!