--- title: Why Are Users Being Asked to Choose Their Role? description: Learn why uConnect users without a role are prompted to choose one, what the pop-up and banner look like, who is asked, and how to update a role once it’s set. --- [![uConnect](https://s41911.pcdn.co/wp-content/uploads/logo.svg)](https://www.gouconnect.com/) - [Knowledge Base](https://support.gouconnect.com/) - [Career Everywhere](https://www.gouconnect.com/career-everywhere/) - [Community](https://www.gouconnect.com/career-everywhere/community/access/) - [Submit a Ticket](https://share.hsforms.com/10AUHU9-DRi-Bw3fdB-SUYA8bok) - [Support Portal Login](https://support.gouconnect.com/_hcms/mem/login) ✕ ## Submit a Ticket Loading support form... [Skip to content](https://support.gouconnect.com/articles/why-are-users-being-asked-to-choose-their-role#main-content) Open main navigation Close main navigation What do you need help with today? - There are no suggestions because the search field is empty. 1. [uConnect Knowledge Base](https://support.gouconnect.com/articles) 2. [Manage Subscribers & Users](https://support.gouconnect.com/articles/manage-subscribers-users) # Why Are Users Being Asked to Choose Their Role? ## Logged-in users who don’t have a role on your site, most often those who signed in with SSO, are now prompted to choose one through a pop-up and a banner. This helps your platform show them more relevant resources, events, and opportunities, and strengthens your outcomes reporting. ### Why are users being asked to choose their role? Logged-in users who don’t have a role on your site (such as Student, Alumni, or Employer) are now asked to choose one. This mostly affects users who signed in with SSO without completing the full sign-up process, because SSO doesn’t collect a role. Knowing a user’s role helps your platform: - Show them the resources, events, and opportunities that matter most to them - Improve the accuracy of your outcomes reporting ### What do users see? Users without a role see two prompts. #### The role pop-up After logging in, users see a pop-up asking **“Which of these best describes you?”** It shows the same role tiles as your sign-up page. Users can: - Choose a role and click **Save** (the button stays disabled until they make a choice) - Click **Skip for now** ![](https://support.gouconnect.com/hs-fs/hubfs/user%20prompt%20pop%20up%20kba-png.png?width=1024&height=462&name=user%20prompt%20pop%20up%20kba-png.png) #### The role banner A banner also appears at the top of every page: **“Get a more personalized experience. Tell us your role so we can show you what’s most relevant.”** Clicking **Choose your role** opens the pop-up again. The banner can’t be closed. It disappears once the user saves a role. ![](https://support.gouconnect.com/hs-fs/hubfs/image-png-Oct-22-2026-05-17-31-0898-PM.png?width=1018&height=457&name=image-png-Oct-22-2026-05-17-31-0898-PM.png) **Good to know:** Saving a role never takes users away from the page they were on. ### How often does the pop-up appear? - **At most once per login, and on no more than three logins.** After that, only the banner appears. - **Users who were already logged in when this update was released** see the banner first. The pop-up appears starting with their next login. - **If AI Search reopens automatically after a user signs in,** the pop-up waits until their next login so the two don’t overlap. ### Who is not asked? - Users who already have a role - Staff and admins, since their role comes from their account type - Anyone on the sign-up, email verification, login, or password reset pages, since they’re already setting up their account ### Which roles are offered? The pop-up offers the same roles as your sign-up page, in the same order. If a role is set to **Hidden in alerts signup** under **Alerts Signup** in its Community settings under the "Manage" section of your admin dashboard, it won’t appear in the pop-up either. ### What happens after a user saves their role? It depends on the role’s settings: - **If the role’s Alert Customization setting is Customizable,** and the user has already opted in or out of emails, they’re invited to **Finish setting up your profile** with a **Set your preferences** button. On the preferences page, a **Return to previous page** button takes them back to where they were. - **Otherwise,** the pop-up simply closes. Because this follows each site’s settings, the same role can behave differently across sites. For example, Alumni may see the preferences step on one site and not on another. ### Can users change their role later? Not on their own. **Edit My Profile** only shows a role field while the user has no role. Once a role is saved, the field disappears. 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