--- title: "uConnect Workshop: New Admin User 101 Training" description: In this workshop, we walked through everything a new uConnect admin needs to get started — covering platform navigation, support resources, what you can and can't edit yourself, tagging best practices, and a 30/60/90 day roadmap for your first few months. If you are a new admin user in uConnect, this training recording is for you. --- [![uConnect](https://s41911.pcdn.co/wp-content/uploads/logo.svg)](https://www.gouconnect.com/) - [Knowledge Base](https://support.gouconnect.com/) - [Career Everywhere](https://www.gouconnect.com/career-everywhere/) - [Community](https://www.gouconnect.com/career-everywhere/community/access/) - [Submit a Ticket](https://share.hsforms.com/10AUHU9-DRi-Bw3fdB-SUYA8bok) - [Support Portal Login](https://support.gouconnect.com/_hcms/mem/login) ✕ ## Submit a Ticket Loading support form... 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[Customer Training Recordings](https://support.gouconnect.com/articles/customer-training-recordings) # uConnect Workshop: New Admin User 101 Training ## In this workshop, we walked through everything a new uConnect admin needs to get started — covering platform navigation, support resources, what you can and can't edit yourself, tagging best practices, and a 30/60/90 day roadmap for your first few months. #### **Workshop highlights:** - **uConnect is two things in one:** a virtual career center platform (your content hub, reflecting whatever your institution has purchased) plus AI-powered Search that answers conversational student questions using outcomes data and labor market insights - **Three go-to support resources:** the Knowledge Base (how-to articles, screenshots, videos), the Support Agent chatbot (bottom-right corner of the KB, opens a ticket automatically if it can't help), and Support Tickets & Portal for tracking status. [Learn more about uConnect support resources.](https://support.gouconnect.com/articles/9332348-how-to-get-uconnect-support) - **Training options to build your foundation:** the self-paced [uConnect Academy Admin Training](https://academy.gouconnect.com/app/learning_paths/a127ef90-1e2f-41b5-b0bb-bae504d2d70f) (7 courses, ~2 hours total), [Career Everywhere Community recordings](https://community.careereverywhere.com/c/video-library-8a119e), module-specific trainings (like Handshake), and weekly live Office Hours - **Know what you can edit yourself vs. what needs a ticket:** you can manage published content, community banners/descriptions, new sub-communities and content categories, subscriber lists, Block Editor content, and menus — but **widgets, platform branding, technical configurations (SSO, DNS, URL, integrations), and new Community Groups require a support ticket** - **Manage vs. Publish is the key mental model:** Manage = infrastructure and access (users, tagging, communities, categories); Publish = actual content (new pieces, custom pages).[Learn more about Communities. ](https://support.gouconnect.com/articles/uconnect-workshop-understanding-managing-community-pages-) - **Tagging content has three essentials:** audience/stakeholders (who it's for), content category (what type it is), and page/community (where it shows up) — all three matter for content to surface correctly. [Learn more about tagging best practices ](https://support.gouconnect.com/articles/4564094-how-do-i-tag-a-piece-of-content) - [**Menus are self-editable**](https://support.gouconnect.com/articles/platform-design#menus)(primary, hero navigation, footer — found under Customize \> Menus), while **widgets are ticket-only** — you can tag new content into an existing widget, but can't move, resize, retitle, add, or delete one yourself - **The uConnect Bridge** (Manage \> uConnect Bridge) gives you a read-only view of active integrations like Handshake, Symplicity, and PeopleGrove — we manage setup on your behalf - **A 30/60/90 day roadmap** helps new admins prioritize: Days 1–30 focus on foundation (exploring the platform, completing Academy training, bookmarking support resources); Days 31–60 on building and customizing (auditing pages, practicing tagging, refreshing widgets); Days 61–90 on optimizing and engaging (activating email comms, reviewing analytics, setting goals with leadership) #### **Related resources:** - [Get Started](https://support.gouconnect.com/articles/get-started) - [Manage Your Communities & Content Categories](https://support.gouconnect.com/articles/manage-your-communities-content-categories) - [Platform Design](https://support.gouconnect.com/articles/platform-design) - [Manage Subscribers & Users](https://support.gouconnect.com/articles/manage-subscribers-users) #### **Workshop Recording:** Catch the full workshop, including a live walkthrough of the backend and Q&A on permissions and tagging! Head to the Career Everywhere Community to access and watch the full recording. [Watch the Recording](https://community.careereverywhere.com/c/video-library-8a119e/7-21-26-new-admin-user-101-training) - [Get Started](https://support.gouconnect.com/articles/get-started) - [AI Search](https://support.gouconnect.com/articles/ai-search) - [Analytics & Data](https://support.gouconnect.com/articles/analytics-data#main-content) - [Outcomes Data](https://support.gouconnect.com/articles/analytics-data#outcomes-data) - [Platform Analytics](https://support.gouconnect.com/articles/analytics-data#platform-analytics) - [Google Analytics](https://support.gouconnect.com/articles/analytics-data#google-analytics) - [Publish Content](https://support.gouconnect.com/articles/publish-content) - [Manage Your Communities & Content Categories](https://support.gouconnect.com/articles/manage-your-communities-content-categories#main-content) - [Communities](https://support.gouconnect.com/articles/manage-your-communities-content-categories#communities) - [Content Categories](https://support.gouconnect.com/articles/manage-your-communities-content-categories#content-categories) - [Manage Subscribers & Users](https://support.gouconnect.com/articles/manage-subscribers-users) - [Platform Design](https://support.gouconnect.com/articles/platform-design#main-content) - [Widgets](https://support.gouconnect.com/articles/platform-design#widgets) - [Block Editor (WordPress)](https://support.gouconnect.com/articles/platform-design#block-editor-wordpress) - [Menus](https://support.gouconnect.com/articles/platform-design#menus) - [Accessibility Hub](https://support.gouconnect.com/articles/accessibility-hub#main-content) - [Block Editor](https://support.gouconnect.com/articles/accessibility-hub#block-editor) - [Market Your Platform](https://support.gouconnect.com/articles/market-your-platform#main-content) - [Activation and Promotion Guides](https://support.gouconnect.com/articles/market-your-platform#activation-and-promotion-guides) - [Modules & Integrations](https://support.gouconnect.com/articles/modules-integrations#main-content) - [Outcomes Data Visualization](https://support.gouconnect.com/articles/modules-integrations#outcomes-data-visualization) - [Technical Configurations](https://support.gouconnect.com/articles/technical-configurations#main-content) - [Automated Subscriber Uploads (SIS)](https://support.gouconnect.com/articles/technical-configurations#automated-subscriber-uploads-sis) - [Product Updates](https://support.gouconnect.com/articles/product-updates) - [Customer Training Recordings](https://support.gouconnect.com/articles/customer-training-recordings) - [Candid Career+](https://support.gouconnect.com/articles/candid-career) - [General](https://support.gouconnect.com/articles/general)    [![uConnect Logo](https://s41911.pcdn.co/wp-content/uploads/logo-white.svg)](https://www.gouconnect.com/) - [Customers](https://www.gouconnect.com/customers/) - [Case Studies](https://www.gouconnect.com/customers/case-studies/) - [Client Directory](https://www.gouconnect.com/customers/client-directory/) - [Testimonials](https://www.gouconnect.com/customers/testimonials/) - [Product](https://www.gouconnect.com/product/) - [Use Cases](https://www.gouconnect.com/product/use-cases/) - [Integrations](https://www.gouconnect.com/product/integrations/) - [Become a Partner](https://www.gouconnect.com/company/partner/) - [Company](https://www.gouconnect.com/company/) - [Careers](https://www.gouconnect.com/company/careers/) - [News](https://www.gouconnect.com/company/news/) - [Status Page](https://status.gouconnect.com/) - [Career Everywhere](https://www.gouconnect.com/career-everywhere/) - [The Movement](https://www.gouconnect.com/career-everywhere/movement/) - [Community](https://www.gouconnect.com/career-everywhere/community/access/) - [Podcast](https://www.gouconnect.com/career-everywhere/podcast/) © 2026 uConnect Inc. 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