--- title: "uConnect Workshop: AI Search 101" description: In this workshop, we provide a comprehensive walkthrough of AI Search — how it works, what it can (and can't) surface, how to optimize your content for it, and how to customize it for your platform. --- [![uConnect](https://s41911.pcdn.co/wp-content/uploads/logo.svg)](https://www.gouconnect.com/) - [Knowledge Base](https://support.gouconnect.com/) - [Career Everywhere](https://www.gouconnect.com/career-everywhere/) - [Community](https://www.gouconnect.com/career-everywhere/community/access/) - [Submit a Ticket](https://share.hsforms.com/10AUHU9-DRi-Bw3fdB-SUYA8bok) - [Support Portal Login](https://support.gouconnect.com/_hcms/mem/login) ✕ ## Submit a Ticket Loading support form... [Skip to content](https://support.gouconnect.com/articles/uconnect-workshop-ai-search-101#main-content) Open main navigation Close main navigation What do you need help with today? - There are no suggestions because the search field is empty. 1. [uConnect Knowledge Base](https://support.gouconnect.com/articles) 2. [Customer Training Recordings](https://support.gouconnect.com/articles/customer-training-recordings) # uConnect Workshop: AI Search 101 ## In this workshop, we provide a comprehensive walkthrough of AI Search — how it works, what it can (and can't) surface, how to optimize your content for it, and how to customize it for your platform. This article summarizes the AI Search 101 workshop, covering how AI Search works, what content it can and cannot read, how logged-in students get a richer experience, and how administrators can customize and promote the tool. Use the highlights below as a quick reference, then watch the full recording for a live demo and Q&A. ## Workshop highlights - **AI Search is conversational, not general-purpose** — it only searches your platform's own content (not the open internet), never fabricates an answer, and will redirect students to contact your office when it doesn't know something - It uses **RAG (retrieval augmented generation)** to scan your content for relevancy and respond in plain, conversational language — with **clickable citations** linking back to the original source - **Logged-in students get a richer experience** than guests: unlimited searches, personalized results based on their profile and search history, and access to SSO-protected content - Outcomes data powers AI Search responses for all customers, not just Outcomes Data Visualization (ODV) partners — uploading your outcomes data lets AI Search answer major-specific questions with specific results instead of generic pathway descriptions. - **Content readiness matters:** AI Search can't read the contents of PDFs, external links, or embedded iframes (like Tableau/Power BI dashboards) — only titles and descriptions — so clear, specific naming and descriptions make content far more discoverable - Use AI Search internally as a **content audit tool** — test your own top FAQs to catch outdated info, stale blogs, or gaps in your content - **Customization options** (under Customize \> Settings \> AI Search) include preset prompts, button styling/placement, and color branding — plus a full **marketing toolkit** with banners, email templates, and Block Editor patterns to promote the tool on campus ## Related resources - [AI Search Article Collection](https://support.gouconnect.com/articles/ai-search) - [Outcomes Data Uploads Article Collection](https://support.gouconnect.com/articles/analytics-data#outcomes-data) - [Outcomes Data Visualization (ODV) Module Article Collection](https://support.gouconnect.com/articles/modules-integrations#outcomes-data-visualization) ## Workshop recording Access the full workshop recording, including a live demo, audience Q&A, and a walkthrough of the AI Search marketing toolkit, in the Career Everywhere Community. 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