--- title: How to Restore Admin Access for an Existing User description: "Restore admin access for an existing account: in Admin > Users > Add User > Add Existing User — search the email, assign admin role, or contact Support." --- [![uConnect](https://s41911.pcdn.co/wp-content/uploads/logo.svg)](https://www.gouconnect.com/) - [Knowledge Base](https://support.gouconnect.com/) - [Career Everywhere](https://www.gouconnect.com/career-everywhere/) - [Community](https://www.gouconnect.com/career-everywhere/community/access/) - [Submit a Ticket](https://share.hsforms.com/10AUHU9-DRi-Bw3fdB-SUYA8bok) - [Support Portal Login](https://support.gouconnect.com/_hcms/mem/login) ✕ ## Submit a Ticket Loading support form... [Skip to content](https://support.gouconnect.com/articles/restore-admin-access-for-an-existing-user#main-content) Open main navigation Close main navigation What do you need help with today? - There are no suggestions because the search field is empty. 1. [uConnect Knowledge Base](https://support.gouconnect.com/articles) 2. [Manage Subscribers & Users](https://support.gouconnect.com/articles/manage-subscribers-users) # How to Restore Admin Access for an Existing User ## This article explains how an existing administrator can restore admin access for a user who already exists in the system and what to do if the Add Existing User option is not available. Restore an existing user's admin access. Follow these steps when the user account already exists in the system: 1. Log into your uConnect platform and navigate to the admin dashboard. 2. Go to Manage→ Users. 3. Search for the user's email address in the search bar on the right side. 4. If you can't find them using the search bar, then click "Add User," scroll down and type in the email into the "Add Existing User" section, specifically the "Email or Username" field.  5. If you do find the user, click on the user's account to edit.  6. In the "Name" tab, click on the "Role" dropdown and choose "Admin."  7. Click "update user" in the bottom left corner.  ![editing a user profile in uConnect](https://support.gouconnect.com/hs-fs/hubfs/image-png-May-01-2026-04-26-59-9993-PM.png?width=670&height=315&name=image-png-May-01-2026-04-26-59-9993-PM.png) ![editing an existing user within uConnect](https://support.gouconnect.com/hs-fs/hubfs/image-png-May-01-2026-04-25-00-5687-PM.png?width=670&height=168&name=image-png-May-01-2026-04-25-00-5687-PM.png) Once saved, the user's admin access should be restored immediately. **Notes about adding users** - If a user already exists in the system, do not create a brand-new user record for them; use the Add Existing User flow to reassign roles and permissions. - Attempting to add an existing user as a new user can produce an error. **Troubleshooting** - If you encounter errors when attempting to add a user (for example when trying to create a new user that already exists), use the Add Existing User flow or request Support to help complete the permissions change. To restore admin access for an existing account, use Admin → Users → Add User → Add Existing User, search the email, assign the admin role, and save. 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