--- title: How to log into the uConnect Academy  description: Having trouble accessing uConnect Academy from your admin dashboard or seeing a ‘password incorrect’ error on uConnectLabs.com? Learn why Academy uses a separate password from your campus login and follow simple steps to reset it and get back into your training. --- [![uConnect](https://s41911.pcdn.co/wp-content/uploads/logo.svg)](https://www.gouconnect.com/) - [Knowledge Base](https://support.gouconnect.com/) - [Career Everywhere](https://www.gouconnect.com/career-everywhere/) - [Community](https://www.gouconnect.com/career-everywhere/community/access/) - [Submit a Ticket](https://share.hsforms.com/10AUHU9-DRi-Bw3fdB-SUYA8bok) - [Support Portal Login](https://support.gouconnect.com/_hcms/mem/login) ✕ ## Submit a Ticket Loading support form... [Skip to content](https://support.gouconnect.com/articles/how-to-log-into-the-uconnect-academy#main-content) Open main navigation Close main navigation What do you need help with today? - There are no suggestions because the search field is empty. 1. [uConnect Knowledge Base](https://support.gouconnect.com/articles) 2. [Get Started](https://support.gouconnect.com/articles/get-started) # How to log into the uConnect Academy  ## Read this article to learn how log into the uConnect Academy and how to troubleshoot common login problems.   #### Trouble Logging into uConnect Academy from Your Admin Dashboard To access uConnect Academy, click the gold graduation cap icon in your Admin Dashboard. We also recommend bookmarking [the Academy link](https://academy.gouconnect.com/app/catalog)as well.  When you first log into uConnect Academy, you will be prompted to enter your email address and password. \*\*Important:\*\* uConnect Academy uses a separate local password — not your campus or SSO credentials.  However, you may encounter login issues depending on how you're accessing the Academy. If you’re an admin and you: - Click the gold graduation cap in your uConnect admin dashboard - Get redirected to a page on [**uConnectLabs.com**](http://uconnectlabs.com/), and - See a **“password incorrect”** message (sometimes with a warning about limited attempts) this article explains what’s happening and how to fix it. ![](https://support.gouconnect.com/hs-fs/hubfs/image-png-Mar-24-2026-04-18-40-8594-PM.png?width=670&height=207&name=image-png-Mar-24-2026-04-18-40-8594-PM.png) --- #### Why You’re Seeing [uConnectLabs.com](http://uconnectlabs.com/) When you click the graduation cap to open uConnect Academy, you may notice that your browser redirects to a URL on uConnectLabs.com (e.g., www.uconnectlabs.com). - `www.uconnectlabs.com` This is expected behavior. uConnectLabs.com handles authentication for uConnect Academy, so being redirected there is a normal part of the login process. --- #### Important: Academy Uses a Different Password Than Your Campus Login Even if you normally log into your uConnect site (for example, `https://career.abc.edu/`) with your **campus credentials/SSO**, uConnect Academy works differently: - **Your campus SSO password will not work for uConnect Academy.** - uConnect Academy uses a **separate, local password** that is specific to the Academy login. If you try to use your campus password on the [uConnectLabs.com](http://uconnectlabs.com/) login screen, you’ll see a **“password incorrect”** error. --- ### How to Get Into uConnect Academy ![](https://support.gouconnect.com/hs-fs/hubfs/image-png-Mar-24-2026-04-22-09-7062-PM.png?width=670&height=379&name=image-png-Mar-24-2026-04-22-09-7062-PM.png) ### Step 1: Start from Your Admin Dashboard 1. Log into your uConnect site as usual (e.g. `https://careerhub.uic.edu/`). 2. From the admin dashboard, click the **gold graduation cap** icon to open uConnect Academy. You will be redirected to a page on www.uconnectlabs.com. This is expected — it is a normal part of the uConnect Academy login process. --- ### Step 2: Set or Reset Your uConnect Academy Password On the [uConnectLabs.com](http://uconnectlabs.com/) login screen: 1. **Do not** enter your campus/SSO password. 2. Instead, click **“Forgot password”** (or similar) on the login screen. 3. Enter the **email address** you use for your uConnect admin account. 4. Check your inbox for a password reset email from uConnect Academy. 5. Follow the link in that email to create a **new password** for your uConnect Academy account. Tip: If you don’t see the email within a few minutes, check your spam/junk folder. --- ### Step 3: Log In with Your New Academy Password Once you’ve created your new password: 1. Go back to your uConnect admin dashboard and click the **graduation cap** again **or** go directly to: `https://academy.gouconnect.com/app/catalog` 2. When prompted to log in: - Use your **email address** - Use your **new Academy password** (the one you just set), *not* your campus/SSO password You should now be able to access uConnect Academy and your training courses. **Note:** If you are prompted to log in again on a subsequent visit, always use your Academy-specific password (not your campus/SSO password). You may want to save your Academy password in your browser or a password manager to avoid being locked out. --- #### When to Contact Your uConnect Team If you still cannot access uConnect Academy after resetting your password, please contact [uConnect support](https://share.hsforms.com/10AUHU9-DRi-Bw3fdB-SUYA8bok)and include: - Your **full name** - The **email address** you’re using to log in - The URL of your uConnect site (e.g. `https://careerhub.uic.edu/`) - A **screenshot** of what you see when you: - Click the graduation cap, and - Try to log in (including the error message and the URL in the browser) This information helps our team quickly verify that your Academy account is configured correctly and resolve any remaining issues.  - [Get Started](https://support.gouconnect.com/articles/get-started) - [AI Search](https://support.gouconnect.com/articles/ai-search) - [Analytics & Data](https://support.gouconnect.com/articles/analytics-data#main-content) - [Outcomes Data](https://support.gouconnect.com/articles/analytics-data#outcomes-data) - [Platform Analytics](https://support.gouconnect.com/articles/analytics-data#platform-analytics) - [Google Analytics](https://support.gouconnect.com/articles/analytics-data#google-analytics) - [Publish Content](https://support.gouconnect.com/articles/publish-content) - [Manage Your Communities & Content Categories](https://support.gouconnect.com/articles/manage-your-communities-content-categories#main-content) - [Communities](https://support.gouconnect.com/articles/manage-your-communities-content-categories#communities) - [Content Categories](https://support.gouconnect.com/articles/manage-your-communities-content-categories#content-categories) - [Manage Subscribers & Users](https://support.gouconnect.com/articles/manage-subscribers-users) - [Platform Design](https://support.gouconnect.com/articles/platform-design#main-content) - [Widgets](https://support.gouconnect.com/articles/platform-design#widgets) - [Block Editor (WordPress)](https://support.gouconnect.com/articles/platform-design#block-editor-wordpress) - [Menus](https://support.gouconnect.com/articles/platform-design#menus) - [Accessibility Hub](https://support.gouconnect.com/articles/accessibility-hub#main-content) - [Block Editor](https://support.gouconnect.com/articles/accessibility-hub#block-editor) - [Market Your Platform](https://support.gouconnect.com/articles/market-your-platform#main-content) - [Activation and Promotion Guides](https://support.gouconnect.com/articles/market-your-platform#activation-and-promotion-guides) - [Modules & Integrations](https://support.gouconnect.com/articles/modules-integrations#main-content) - [Outcomes Data Visualization](https://support.gouconnect.com/articles/modules-integrations#outcomes-data-visualization) - [Technical Configurations](https://support.gouconnect.com/articles/technical-configurations#main-content) - [Automated Subscriber Uploads (SIS)](https://support.gouconnect.com/articles/technical-configurations#automated-subscriber-uploads-sis) - [Product Updates](https://support.gouconnect.com/articles/product-updates) - [Customer Training Recordings](https://support.gouconnect.com/articles/customer-training-recordings) - [Candid Career+](https://support.gouconnect.com/articles/candid-career) - [General](https://support.gouconnect.com/articles/general)    [![uConnect Logo](https://s41911.pcdn.co/wp-content/uploads/logo-white.svg)](https://www.gouconnect.com/) - [Customers](https://www.gouconnect.com/customers/) - [Case Studies](https://www.gouconnect.com/customers/case-studies/) - [Client Directory](https://www.gouconnect.com/customers/client-directory/) - [Testimonials](https://www.gouconnect.com/customers/testimonials/) - [Product](https://www.gouconnect.com/product/) - [Use Cases](https://www.gouconnect.com/product/use-cases/) - [Integrations](https://www.gouconnect.com/product/integrations/) - [Become a Partner](https://www.gouconnect.com/company/partner/) - [Company](https://www.gouconnect.com/company/) - [Careers](https://www.gouconnect.com/company/careers/) - [News](https://www.gouconnect.com/company/news/) - [Status Page](https://status.gouconnect.com/) - [Career Everywhere](https://www.gouconnect.com/career-everywhere/) - [The Movement](https://www.gouconnect.com/career-everywhere/movement/) - [Community](https://www.gouconnect.com/career-everywhere/community/access/) - [Podcast](https://www.gouconnect.com/career-everywhere/podcast/) © 2026 uConnect Inc. 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