--- title: How to get uConnect Support description: Learn about all the ways we support your work on all uConnect-related topics! --- [![uConnect](https://s41911.pcdn.co/wp-content/uploads/logo.svg)](https://www.gouconnect.com/) - [Knowledge Base](https://support.gouconnect.com/) - [Career Everywhere](https://www.gouconnect.com/career-everywhere/) - [Community](https://www.gouconnect.com/career-everywhere/community/access/) - [Submit a Ticket](https://share.hsforms.com/10AUHU9-DRi-Bw3fdB-SUYA8bok) - [Support Portal Login](https://support.gouconnect.com/_hcms/mem/login) ✕ ## Submit a Ticket Loading support form... [Skip to content](https://support.gouconnect.com/articles/9332348-how-to-get-uconnect-support#main-content) Open main navigation Close main navigation What do you need help with today? - There are no suggestions because the search field is empty. 1. [uConnect Knowledge Base](https://support.gouconnect.com/articles) 2. [Get Started](https://support.gouconnect.com/articles/get-started) # How to get uConnect Support ## Learn about all the ways you can get your uConnect questions answered by using our various resources. If you're not sure where to begin with a question, use this article to learn about what resources to use first and your paths to getting the support you need. uConnect offers six support resources to help you get the most out of your virtual career center platform. As a current client, use the options below to find answers, build skills, and connect with our team. As a current client, if you have a question or need specific support, please read below on how you can get the help you need: **1. Always start here with our extensive[Knowledge Base](https://support.gouconnect.com/en/)of how-to, instructional articles** - For any of your uConnect questions, this is your first destination for answers! [Our comprehensive collection of help articles](https://support.gouconnect.com/en/) are here to answer all your critical questions so you are empowered to find the answers yourself. - If you still need direct support or you need to submit a question to our Support Team, you can find links embedded into our articles that allow you to **submit a support request** that our team can follow up with you on. [Search the Knowledge Base](https://support.gouconnect.com/en/) **2. Chat with uConnect Assist**, our AI-powered support tool available in the uConnect Knowledge Base. - uConnect Assist searches the Knowledge Base to surface relevant articles and answers for your product-related questions. - Simply visit the Knowledge Center and click the chat widget in the bottom right corner of the page to ask questions, find relevant resources, or get guidance on common tasks. - If you need additional assistance, uConnect Assist will be sure to connect you with our support team for further support. **3. Leverage our growing uConnect user community** - Connect with the [Career Everywhere community](https://community.careereverywhere.com/home), home to a growing network of uConnect customers and career services professionals who share best practices and platform tips. Specifically, there is a dedicated [uConnect User Community](https://community.careereverywhere.com/c/general-discussion-2f90a1/) channel just for current clients where you can ask any uConnect-specific question and get support from fellow clients and our team. **Just click on the ["Ask the uConnect Community"](https://community.careereverywhere.com/c/general-discussion-2f90a1/) and post your question there!** - Haven't joined yet? You can easily join the community as a current client[by creating an account here.](https://community.careereverywhere.com/join?invitation_token=a96bde4885834f32029d2b2c62ebb4747965c7a6-45bf5b93-584f-4564-af9e-e7da2c7a3548) ![ask the uConnect community channel in the Career Everywhere Community](https://support.gouconnect.com/hs-fs/hubfs/image-png-May-07-2026-01-39-54-9943-PM.png?width=670&height=326&name=image-png-May-07-2026-01-39-54-9943-PM.png)   [Join Our User Community](https://community.careereverywhere.com/join?invitation_token=a96bde4885834f32029d2b2c62ebb4747965c7a6-45bf5b93-584f-4564-af9e-e7da2c7a3548)   **Pro-Tip:** When seeking advice, use the search bar at the top of the Career Everywhere Community ***first*** to see if your question has already been answered by community members!   ![search results in the Career everywhere community](https://support.gouconnect.com/hs-fs/hubfs/image-png-May-07-2026-01-42-00-8984-PM.png?width=670&height=291&name=image-png-May-07-2026-01-42-00-8984-PM.png) **4. Complete the uConnect Training Academy** - The self-paced uConnect Training Academy is the best way to build confidence and expertise with your virtual career center platform. Whether you are brand-new to using your virtual career center platform or you need a training refresher, we recommend that every uConnect admin user completes [our uConnect Training Academy](https://academy.gouconnect.com/app/catalog). All training courses take less than 1 hour to complete - some as little as 10 minutes - so you can complete the courses at your own pace and also go back and reference the training at any time. [Complete the Academy](https://academy.gouconnect.com/app/catalog)   **5. Attend Our Workshops & Live Office Hours** - On a weekly and monthly basis, we offer a variety of training workshops on trending uConnect topics that allow you to learn more in-depth about core features and best practices related to your virtual career center to take your usage to the next level. - We also host live office hours where you can get questions answered and receive real-time guidance from our team. - All of these offerings are hosted in our Career Everywhere Community's uConnect User Channel, under [Events](https://community.careereverywhere.com/c/events-3e9736/?sort=asc). [RSVP to Training Events](https://community.careereverywhere.com/c/events-3e9736/?sort=asc)   **6. Submit a Support Ticket and Track your Ticket Status** - Once you've explored all the above resources and you've determined that you need to reach out to our team, then [please submit a support ticket using our ticket form](https://share.hsforms.com/10AUHU9-DRi-Bw3fdB-SUYA8bok?__hstc=250938329.ea9f0ba4f6e3517c56b36aa56cbd7a29.1752179216064.1778102785382.1778160953981.416&__hssc=250938329.1.1778160953981&__hsfp=ee55ce6f623c1dbe50200f61bb4e00a0). You'll need to select which topic you are requesting support for but if you're not sure, select "Other /Not Listed." ![](https://support.gouconnect.com/hs-fs/hubfs/image-png-May-07-2026-01-45-07-1019-PM.png?width=670&height=634&name=image-png-May-07-2026-01-45-07-1019-PM.png) - Then if you'd like to track the status of your ticket, [log into the Support Portal,](https://support.gouconnect.com/_hcms/mem/login) linked in the top right corner of our Knowledge Base. To learn more about how to use the Support portal, [read this article that explains more.](https://support.gouconnect.com/en/articles/how-to-access-and-use-the-uconnect-support-portal) **Support Team Hours**: Please note that our Support hours are from 9am - 5pm ET Monday through Friday, and a Support Team member will be in touch within 24 business hours of receiving your ticket, as soon as possible.   - [Get Started](https://support.gouconnect.com/articles/get-started) - [AI Search](https://support.gouconnect.com/articles/ai-search) - [Analytics & Data](https://support.gouconnect.com/articles/analytics-data#main-content) - [Outcomes Data](https://support.gouconnect.com/articles/analytics-data#outcomes-data) - [Platform Analytics](https://support.gouconnect.com/articles/analytics-data#platform-analytics) - [Google Analytics](https://support.gouconnect.com/articles/analytics-data#google-analytics) - [Publish Content](https://support.gouconnect.com/articles/publish-content) - [Manage Your Communities & Content Categories](https://support.gouconnect.com/articles/manage-your-communities-content-categories#main-content) - [Communities](https://support.gouconnect.com/articles/manage-your-communities-content-categories#communities) - [Content Categories](https://support.gouconnect.com/articles/manage-your-communities-content-categories#content-categories) - [Manage Subscribers & Users](https://support.gouconnect.com/articles/manage-subscribers-users) - [Platform Design](https://support.gouconnect.com/articles/platform-design#main-content) - [Widgets](https://support.gouconnect.com/articles/platform-design#widgets) - [Block Editor (WordPress)](https://support.gouconnect.com/articles/platform-design#block-editor-wordpress) - [Menus](https://support.gouconnect.com/articles/platform-design#menus) - [Accessibility Hub](https://support.gouconnect.com/articles/accessibility-hub#main-content) - [Block Editor](https://support.gouconnect.com/articles/accessibility-hub#block-editor) - [Market Your Platform](https://support.gouconnect.com/articles/market-your-platform#main-content) - [Activation and Promotion Guides](https://support.gouconnect.com/articles/market-your-platform#activation-and-promotion-guides) - [Modules & Integrations](https://support.gouconnect.com/articles/modules-integrations#main-content) - [Outcomes Data Visualization](https://support.gouconnect.com/articles/modules-integrations#outcomes-data-visualization) - [Technical Configurations](https://support.gouconnect.com/articles/technical-configurations#main-content) - [Automated Subscriber Uploads (SIS)](https://support.gouconnect.com/articles/technical-configurations#automated-subscriber-uploads-sis) - [Product Updates](https://support.gouconnect.com/articles/product-updates) - [Customer Training Recordings](https://support.gouconnect.com/articles/customer-training-recordings) - [Candid Career+](https://support.gouconnect.com/articles/candid-career) - [General](https://support.gouconnect.com/articles/general)    [![uConnect Logo](https://s41911.pcdn.co/wp-content/uploads/logo-white.svg)](https://www.gouconnect.com/) - [Customers](https://www.gouconnect.com/customers/) - [Case Studies](https://www.gouconnect.com/customers/case-studies/) - [Client Directory](https://www.gouconnect.com/customers/client-directory/) - [Testimonials](https://www.gouconnect.com/customers/testimonials/) - [Product](https://www.gouconnect.com/product/) - [Use Cases](https://www.gouconnect.com/product/use-cases/) - [Integrations](https://www.gouconnect.com/product/integrations/) - [Become a Partner](https://www.gouconnect.com/company/partner/) - [Company](https://www.gouconnect.com/company/) - [Careers](https://www.gouconnect.com/company/careers/) - [News](https://www.gouconnect.com/company/news/) - [Status Page](https://status.gouconnect.com/) - [Career Everywhere](https://www.gouconnect.com/career-everywhere/) - [The Movement](https://www.gouconnect.com/career-everywhere/movement/) - [Community](https://www.gouconnect.com/career-everywhere/community/access/) - [Podcast](https://www.gouconnect.com/career-everywhere/podcast/) © 2026 uConnect Inc. 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