--- title: How to get uConnect Support description: Learn about all the ways we support your work on all uConnect-related topics! --- [![uConnect](https://s41911.pcdn.co/wp-content/uploads/logo.svg)](https://www.gouconnect.com/) - [Knowledge Base](https://support.gouconnect.com/) - [Career Everywhere](https://www.gouconnect.com/career-everywhere/) - [Community](https://www.gouconnect.com/career-everywhere/community/access/) - [Submit a Ticket](https://share.hsforms.com/10AUHU9-DRi-Bw3fdB-SUYA8bok) - [Support Portal Login](https://support.gouconnect.com/_hcms/mem/login) ✕ ## Submit a Ticket Loading support form... [Skip to content](https://support.gouconnect.com/articles/9332348-how-to-get-uconnect-support#main-content) Open main navigation Close main navigation What do you need help with today? - There are no suggestions because the search field is empty. 1. [uConnect Knowledge Base](https://support.gouconnect.com/articles) 2. [Get Started](https://support.gouconnect.com/articles/get-started) # How to get uConnect Support ## Learn about all the ways you can get your uConnect questions answered by using our various resources. If you're not sure where to begin with a question, use this article to learn about what resources to use first and your paths to getting the support you need. Here at uConnect, we offer a robust customer education ecosystem to ensure our clients get the support they need related to your virtual career center platform. As a current client, if you have a question or need specific support, please read below on how you can get the help you need: **1. Always start here with our extensive[Knowledge Base](https://support.gouconnect.com/en/)of how-to, instructional articles** - For any of your uConnect questions, this is your first destination for answers! [Our comprehensive collection of help articles](https://support.gouconnect.com/en/) are here to answer all your critical questions so you are empowered to find the answers yourself. - If you still need direct support or you need to submit a question to our Support Team, you can find links embedded into our articles that allow you to **submit a support request** that our team can follow up with you on. [Search the Knowledge Base](https://support.gouconnect.com/en/)   **2. Chat with uConnect Assist**, our AI-powered support tool available in the uConnect Knowledge Base. - Our uConnect Assist works to help pull answers from our extensive Knowledge Base, acting as a helpful guide for your product-related questions!  - Simply visit the Knowledge Center and click the chat widget in the bottom right corner of the page to ask questions, find relevant resources, or get guidance on common tasks. - If you need additional assistance, uConnect Assist will be sure to connect you with our support team for further support. **3. Leverage our growing uConnect user community** - Tap into the advice and guidance of [Career Everywhere user community space](https://community.careereverywhere.com/home)that is home to hundreds of members - both uConnect customers and career services industry professionals - ready-and-willing to share their best practices and learnings with you. Specifically, there is a dedicated [uConnect User Community](https://community.careereverywhere.com/c/general-discussion-2f90a1/) channel just for current clients where you can ask any uConnect-specific question and get support from fellow clients and our team. **Just click on the ["Ask the uConnect Community"](https://community.careereverywhere.com/c/general-discussion-2f90a1/) and post your question there! ** - Haven't joined yet? You can easily join the community as a current client[by creating an account here.](https://community.careereverywhere.com/join?invitation_token=a96bde4885834f32029d2b2c62ebb4747965c7a6-45bf5b93-584f-4564-af9e-e7da2c7a3548) ![ask the uConnect community channel in the Career Everywhere Community](https://support.gouconnect.com/hs-fs/hubfs/image-png-May-07-2026-01-39-54-9943-PM.png?width=670&height=326&name=image-png-May-07-2026-01-39-54-9943-PM.png)   [Join Our User Community](https://community.careereverywhere.com/join?invitation_token=a96bde4885834f32029d2b2c62ebb4747965c7a6-45bf5b93-584f-4564-af9e-e7da2c7a3548)   **Pro-Tip:** When seeking advice, use the search bar at the top of the Career Everywhere Community ***first*** to see if your question has already been answered by community members!   ![search results in the Career everywhere community](https://support.gouconnect.com/hs-fs/hubfs/image-png-May-07-2026-01-42-00-8984-PM.png?width=670&height=291&name=image-png-May-07-2026-01-42-00-8984-PM.png) **4. Complete the uConnect Training Academy** - You're not a uConnect super user until you've completed our self-paced uConnect Training Academy! Whether you are brand-new to using your virtual career center platform or you need a training refresher, we recommend that every uConnect admin user completes [our uConnect Training Academy](https://academy.gouconnect.com/app/catalog). All training courses take less than 1 hour to complete - some as little as 10 minutes - so you can complete the courses at your own pace and also go back and reference the training at any time. [Complete the Academy](https://academy.gouconnect.com/app/catalog)   **5. Attend Our Workshops & Live Office Hours** - On a weekly and monthly basis, we offer a variety of training workshops on trending uConnect topics that allow you to learn more in-depth about core features and best practices related to your virtual career center to take your usage to the next level. - We host "office hours" where you can get your pressing questions answered and get live training from our team. - All of these offerings are hosted in our Career Everywhere Community's uConnect User Channel, under [Events](https://community.careereverywhere.com/c/events-3e9736/?sort=asc). [RSVP to Training Events](https://community.careereverywhere.com/c/events-3e9736/?sort=asc)   **6. Submit a Support Ticket and Track your Ticket Status** - Once you've explored all the above resources and you've determined that you need to reach out to our team, then [please submit a support ticket using our ticket form](https://share.hsforms.com/10AUHU9-DRi-Bw3fdB-SUYA8bok?__hstc=250938329.ea9f0ba4f6e3517c56b36aa56cbd7a29.1752179216064.1778102785382.1778160953981.416&__hssc=250938329.1.1778160953981&__hsfp=ee55ce6f623c1dbe50200f61bb4e00a0). You'll need to select which topic you are requesting support for but if you're not sure, select "Other /Not Listed."  ![](https://support.gouconnect.com/hs-fs/hubfs/image-png-May-07-2026-01-45-07-1019-PM.png?width=670&height=634&name=image-png-May-07-2026-01-45-07-1019-PM.png) - Then if you'd like to track the status of your ticket, [log into the Support Portal,](https://support.gouconnect.com/_hcms/mem/login) linked in the top right corner of our Knowledge Base. To learn more about how to use the Support portal, [read this article that explains more. ](https://support.gouconnect.com/en/articles/how-to-access-and-use-the-uconnect-support-portal) **Support Team Hours**: Please note that our Support hours are from 9am - 5pm ET Monday through Friday, and a Support Team member will be in touch within 24 business hours of receiving your ticket, as soon as possible.   - [Get Started](https://support.gouconnect.com/articles/get-started) - [AI Search](https://support.gouconnect.com/articles/ai-search) - [Analytics & Data](https://support.gouconnect.com/articles/analytics-data#main-content) - [Outcomes Data](https://support.gouconnect.com/articles/analytics-data#outcomes-data) - [Platform Analytics](https://support.gouconnect.com/articles/analytics-data#platform-analytics) - [Google Analytics](https://support.gouconnect.com/articles/analytics-data#google-analytics) - [Publish Content](https://support.gouconnect.com/articles/publish-content) - [Manage Your Communities & Content Categories](https://support.gouconnect.com/articles/manage-your-communities-content-categories#main-content) - [Communities](https://support.gouconnect.com/articles/manage-your-communities-content-categories#communities) - [Content Categories](https://support.gouconnect.com/articles/manage-your-communities-content-categories#content-categories) - [Manage Subscribers & Users](https://support.gouconnect.com/articles/manage-subscribers-users) - [Platform Design](https://support.gouconnect.com/articles/platform-design#main-content) - [Widgets](https://support.gouconnect.com/articles/platform-design#widgets) - [Block Editor (WordPress)](https://support.gouconnect.com/articles/platform-design#block-editor-wordpress) - [Menus](https://support.gouconnect.com/articles/platform-design#menus) - [Accessibility Hub](https://support.gouconnect.com/articles/accessibility-hub#main-content) - [Block Editor](https://support.gouconnect.com/articles/accessibility-hub#block-editor) - [Market Your Platform](https://support.gouconnect.com/articles/market-your-platform#main-content) - [Activation and Promotion Guides](https://support.gouconnect.com/articles/market-your-platform#activation-and-promotion-guides) - [Modules & Integrations](https://support.gouconnect.com/articles/modules-integrations#main-content) - [Outcomes Data Visualization](https://support.gouconnect.com/articles/modules-integrations#outcomes-data-visualization) - [Technical Configurations](https://support.gouconnect.com/articles/technical-configurations#main-content) - [Automated Subscriber Uploads (SIS)](https://support.gouconnect.com/articles/technical-configurations#automated-subscriber-uploads-sis) - [Product Updates](https://support.gouconnect.com/articles/product-updates) - [Customer Training Recordings](https://support.gouconnect.com/articles/customer-training-recordings) - [Candid Career+](https://support.gouconnect.com/articles/candid-career) - [General](https://support.gouconnect.com/articles/general)    [![uConnect Logo](https://s41911.pcdn.co/wp-content/uploads/logo-white.svg)](https://www.gouconnect.com/) - [Customers](https://www.gouconnect.com/customers/) - [Case Studies](https://www.gouconnect.com/customers/case-studies/) - [Client Directory](https://www.gouconnect.com/customers/client-directory/) - [Testimonials](https://www.gouconnect.com/customers/testimonials/) - [Product](https://www.gouconnect.com/product/) - [Use Cases](https://www.gouconnect.com/product/use-cases/) - [Integrations](https://www.gouconnect.com/product/integrations/) - [Become a Partner](https://www.gouconnect.com/company/partner/) - [Company](https://www.gouconnect.com/company/) - [Careers](https://www.gouconnect.com/company/careers/) - [News](https://www.gouconnect.com/company/news/) - [Status Page](https://status.gouconnect.com/) - [Career Everywhere](https://www.gouconnect.com/career-everywhere/) - [The Movement](https://www.gouconnect.com/career-everywhere/movement/) - [Community](https://www.gouconnect.com/career-everywhere/community/access/) - [Podcast](https://www.gouconnect.com/career-everywhere/podcast/) © 2026 uConnect Inc. 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