--- title: How do I set up a redirect in my uConnect platform? description: Learn how to request a redirect in uConnect to ensure site visitors reach the correct content when pages are moved, renamed, or retired. --- [![uConnect](https://s41911.pcdn.co/wp-content/uploads/logo.svg)](https://www.gouconnect.com/) - [Knowledge Base](https://support.gouconnect.com/) - [Career Everywhere](https://www.gouconnect.com/career-everywhere/) - [Community](https://www.gouconnect.com/career-everywhere/community/access/) - [Submit a Ticket](https://share.hsforms.com/10AUHU9-DRi-Bw3fdB-SUYA8bok) - [Support Portal Login](https://support.gouconnect.com/_hcms/mem/login) ✕ ## Submit a Ticket Loading support form... [Skip to content](https://support.gouconnect.com/articles/6577510-how-do-i-set-up-a-redirect-in-my-uconnect-platform#main-content) Open main navigation Close main navigation What do you need help with today? - There are no suggestions because the search field is empty. 1. [uConnect Knowledge Base](https://support.gouconnect.com/articles) 2. [Technical Configurations](https://support.gouconnect.com/articles/technical-configurations) # How do I set up a redirect in my uConnect platform? ## Redirects are a uConnect platform feature managed by Support that helps ensure site visitors land on the correct content when pages are renamed, retired, or moved. To request a redirect, submit a support ticket providing the original URL, the new destination, and the nature of the change. This process is essential for maintaining site continuity during content updates or platform migrations. ### **Overview** Redirects are a feature of the uConnect platform, available by request through uConnect Support. Redirect requests are typically fulfilled within one business day, though turnaround may vary based on complexity. A redirect is an instruction that sends visitors from one URL to another, or marks a page as no longer available — preserving links, maintaining SEO, and improving the user experience during site changes. This is useful when: - Content has moved or been renamed - A page is temporarily unavailable - An outdated section of your site needs to be retired - You're migrating to uConnect and want to preserve a legacy URL **Note**: **Redirects must be configured by uConnect Support** — customers don't have direct access to the redirect manager. ### **Common Scenarios Where Redirects Help** **Scenario 1 — Ensuring renamed content remains accessible** An existing uConnect page has been renamed and given a new URL. The old URL was shared or linked externally before the change occurred and can't easily be updated everywhere. A redirect points the old path to the new one. *Example:* careers.samplesite.edu/available-resources → careers.samplesite.edu/career-resources Both paths now work, and visitors land on the current content either way. **Scenario 2 — Maintaining continuity when migrating to uConnect** A customer migrating to uConnect has a well-known or widely shared URL from their legacy site that they want to keep working after the transition. A redirect ensures the old, familiar name points to the new location on uConnect. *Example:* https://jobsearch.samplesite.edu → https://careers.samplesite.edu/jobs This scenario may also require coordinating with your IT team. The old subdomain needs to point to uConnect before the redirect can be configured. While uConnect can handle the majority of redirect requests, some may not be possible due to technical limitations or IT policies around domain usage. If you're unsure whether your use case is supported, include the details in your support request and our team will advise. ### **How to Request a Redirect from Support** [When you contact Support](https://share.hsforms.com/10AUHU9-DRi-Bw3fdB-SUYA8bok), please include as much of the following as possible: | **Detail** | **Description** | | --- | --- | | **Redirect from** | The old path visitors are using | | **Redirect to** | The new destination (if this is a redirect, not a removal) | | **Permanent or temporary** | Whether this change is final (301 = permanent, 302 = temporary) | | **Reason for the change** | e.g., page moved, section retired, temporary issue, outdated file | | **Desired timing** | If the redirect needs to go live by a certain event or launch date | | **Examples to test** | Sample URLs you'd like confirmed after setup | 💡 **Best practice:** If you're not completely sure a redirect should be permanent, ask for a temporary redirect first. It's usually safer to start with a temporary rule and update it later. ### **Tips for Making a Strong Support Request** ✅ Share the exact old and new URLs whenever possible ✅ Say whether the change is permanent or temporary ✅ Explain whether search visibility matters for this page ✅ Mention if this is a single page or a whole section ✅ Call out any related redirects already in place ✅ If multiple domains are involved, specify which domains are mapped to the site ✅ If redirecting an uploaded file (PDF, image, etc.), confirm the original file has been removed, moved, or renamed ### **Frequently Asked Questions** **Can a redirect point to an external website (not on our uConnect site)?** Yes. A redirect destination can point to a full external URL when appropriate — just include the full destination in your request. **Can Support redirect traffic from a domain that isn't mapped to our site?** No. If the source domain isn't mapped to your site, the redirect can't be handled in the platform's redirect manager. It must be configured by whoever controls that domain — such as your IT team or hosting provider. **My redirect is set up but doesn't seem to be working — why?** This is usually expected behavior, not an error — especially for uploaded files like PDFs. See [Understanding Redirect Behavior in uConnect](https://support.gouconnect.com/articles/requesting-and-understanding-redirect-rules-in-uconnect) for the most common causes and how to resolve them. ### **Summary** If you need a redirect,[our Support team can create it for you.](https://share.hsforms.com/10AUHU9-DRi-Bw3fdB-SUYA8bok) The key is to provide the source URL, the destination (if needed), and whether the change is permanent or temporary. 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