--- title: Learn how to troubleshoot your integrations description: Review action items for when you're not seeing a piece of content feed into your uConnect platform from an integrated source --- [![uConnect](https://s41911.pcdn.co/wp-content/uploads/logo.svg)](https://www.gouconnect.com/) - [Knowledge Base](https://support.gouconnect.com/) - [Career Everywhere](https://www.gouconnect.com/career-everywhere/) - [Community](https://www.gouconnect.com/career-everywhere/community/access/) - [Submit a Ticket](https://share.hsforms.com/10AUHU9-DRi-Bw3fdB-SUYA8bok) - [Support Portal Login](https://support.gouconnect.com/_hcms/mem/login) ✕ ## Submit a Ticket Loading support form... [Skip to content](https://support.gouconnect.com/articles/10553265-learn-how-to-troubleshoot-your-integrations#main-content) Open main navigation Close main navigation What do you need help with today? - There are no suggestions because the search field is empty. 1. [uConnect Knowledge Base](https://support.gouconnect.com/articles) 2. [Technical Configurations](https://support.gouconnect.com/articles/technical-configurations) # Learn how to troubleshoot your integrations **Some context:** If content from an integration source has not appeared in uConnect after multiple days, work through the four troubleshooting steps below: verify your credentials and feed settings, check for integration errors, look for content in pending or trash buckets, and confirm the content is tagged to a Community page. Integrations sync once per day, so new content — for example, a new event added in Handshake — may take until the following day to appear. If content is missing after only one day, this does not indicate an error or misconfiguration. Use the steps below only when content has not appeared after multiple days. When adding new content to an integration source, please keep in mind that if you don’t see it pull into uConnect immediately, that doesn’t mean something is broken. However, below we’ll review the steps you can take when noticing if a piece of content hasn’t fed into your uConnect system after multiple days. **Step one: confirm the credentials provided to uConnect for your integration are still accurate, and any feeds created are set to public access.** Confirm that the credentials and feed URL configured in uConnect still match what your institution currently uses. Over time, institutions may change a base URL, create a new feed, or update credentials. Also confirm that any feeds are set to public access — for example, Handshake feeds must be public to be readable by uConnect. Review your current integration credentials and notify Support if any changes have been made. **Step two: confirm you’re not seeing an error with the integration in question** If you navigate to Manage\>uConnect Bridge in your uConnect instance, a list of integrations will appear. Any active integration with a known problem will display an error message. If you see an error message, contact our support team for assistance. **Step three: confirm the event, job, profile, or content you’re looking for did not land in a trash or pending bucket** After clicking on a specific content type under the Publish tab of your uConnect platform, you will see status tabs — such as Published, Pending, and Trash — that indicate where each piece of content currently resides. ![](https://support.gouconnect.com/hubfs/Knowledge%20Base%20Import/AD_4nXcwCQcTg3mdittUT9omrrOUGnggmFbwa6aPGi1iLHYm8wzoMyslc9JEebq4FrVwMRQEEldI9-PqNm_2rw3ggukpqlTjkAxovkY6YO2GseNQAJVidb23PwGs6uYRzZyhd6VWrAhaPA-2.png) We recommend when looking for a piece of content, to check each tab to confirm an event, job, etc. has not landed in one of these sections. If you’re unsure of why content may have landed there, contact our Support Team for assistance. **Step four: if you’re seeing a piece of content pulled in under the ‘Publish’ tab, confirm the content you’re looking for has been tagged to a Community page so that it appears on the front end** If content appears under the Publish tab but not on the front end of your platform, confirm it is tagged to the correct Community page. Content must be tagged to a Community to display there. Verify this tagging before contacting Support. [Still having trouble? 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