To update a user's role (for example, from Subscriber to Student Staff), follow these steps:
- Navigate to Engage > Subscribers (CRM)
- Search for the user you wish to update
- Hover over the user's name and select 'Edit'
- Scroll to the 'Role' field and select the role permission you wish to assign this user from the drop-down list of options
- Scroll all the way to the bottom and click the 'Update User' button. Voila!
If you need a refresher on the different permissions each user role type has, read this.